Post by shawnturner on Jan 4, 2018 8:23:45 GMT -5
Hi,
I have been selling on Amazon for about a year but haven't had any issue with A-Z until the past 30 days. The post office has lost a few of my packages, which is understandable with the volume they are handling during the Holidays.
I do not mind issuing a refund (or replacement) to the customers, however the claims are being closed and refunded immediately by Amazon Reps. This has happened 2 times during the last week without the customer contacting me first. This leads to a defect without giving me the chance to resolve the issue first without Amazon stepping in.
I thought we were supposed to have 3 days to review and respond the each claim?
Please help.
Thanks!
I didn't find the right solution from the Internet.
References:
sellercentral.amazon.com/forums/thread.jspa?messageID=4210468
Teaser Trailer
I have been selling on Amazon for about a year but haven't had any issue with A-Z until the past 30 days. The post office has lost a few of my packages, which is understandable with the volume they are handling during the Holidays.
I do not mind issuing a refund (or replacement) to the customers, however the claims are being closed and refunded immediately by Amazon Reps. This has happened 2 times during the last week without the customer contacting me first. This leads to a defect without giving me the chance to resolve the issue first without Amazon stepping in.
I thought we were supposed to have 3 days to review and respond the each claim?
Please help.
Thanks!
I didn't find the right solution from the Internet.
References:
sellercentral.amazon.com/forums/thread.jspa?messageID=4210468
Teaser Trailer